Privacy Policy

Welcome to CompetitivIA / Isidore. We place great importance on the protection of your personal data. This policy describes how we collect, use, store, and protect your information, as well as your rights in this regard.

CompetitivIA
CEO: Axelle Frini
Address: 5 Casa Miquelo, Plaça del Poble, Sornàs, AD300
Contact: axelle.frini@competitivia.com
Phone: +376 373 779

1. What data do we collect

Depending on your interaction with the site, we may collect:

Identification data
First name, last name, email address, phone number

2. How we collect data

Directly: when you fill out a form (registration, contact, newsletter, etc.).
Automatically: via cookies, server logs, tracking technologies (analytics).

3. Purposes of processing

We use your data to:

Provide the service/product you request (e.g. onboarding, learning, tutorials).
Manage user accounts, billing, customer support communications.
Send newsletters, updates, promotional offers (if you have given your consent).
Improve user experience (usage analysis, site optimization).
Ensure security, prevent fraud, comply with our legal obligations.

4. Legal basis for processing

Depending on the situation:

Consent: for newsletters, marketing, non-essential cookies.
Performance of a contract: when you use our service or purchase something.
Legitimate interest: e.g. to improve the site, ensure security, prevent abuse, while respecting your rights.

5. Data security

We take appropriate technical and organizational measures to protect your data against loss, unauthorized access, disclosure, alteration, or destruction. This includes, for example:

Secure servers
Restricted access to data